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Knowledge base
FAQs - INDIVIDUAL
The HOOT company
4
Our Specialised Company HOOT : who are we ?
HOOT technology developed and manufactured in France
HOOT expands worldwide
The HOOT brand participates in events
Our product : HOOT Bike Tracker
6
Presentation of our product : The HOOT Bike GPS Tracker
The HOOT Bike Gps Tracker at the cutting edge of innovative technologies
Which bikes are compatible with the HOOT Bile Tracker ?
How do I mount the HOOT Tracker on the bike ?
Recharging the HOOT Bike Tracker battery
See all 6 articles
Achat - Click&Collect
2
How do I get the HOOT Tracker ?
Why is the HOOT Tracker bought in stores ?
Practical issues
13
Can I activate my HOOT Bike Tracker remotely ?
What should I do if one or more items are missing from my HOOT Bike Tracker package ?
How long is my HOOT Bike Tracker and how do I recharge it ?
My HOOT Bike Tracker doesn’t load
I think loose steering bearings
See all 13 articles
FAQs - HOOT MOBILE APP
HOOT mobile app
18
Check your smartphone configuration to download HOOT TRACKER
How and where download the HOOT TRACKER mobile app
Step 1 : Create your account on the HOOT TRACKER app
Step 2 : Connect your HOOT Tracker with the HOOT TRACKER app
Step 3 : How to choose between “Standard” or “Expert” mode?
See all 18 articles
In the event of theft
3
The “Theft” mode is to be used for an active search of your bike
How do I share my data in case of theft ?
Does the police have to pick up my bike in case of theft if I have the position ?
Is there a problem ?
7
Is the HOOT Bike Tracker a guarantee against theft ?
The application tells me that the IMEI number is already in use
I don't receive notification
Security and your private data are a priority at HOOT
Is the GPS position of the tracker accurate ?
See all 7 articles
FAQs - SHOP - RETAIL
Delivery channels
2
How do I purchase a HOOT Bike GPS Tracker ?
Do you sell directly ?
Development - Manufacturing
5
HOOT
Is it “Made in France” ?
Are Trackers tested before sale ?
Can you produce continuous stock ?
Are you setting up new projects aimed at innovation ?
Protect your store - Your fleet
4
Can I protect bikes in my store ? my fleet of cycles ?
What if I rent a bike equipped for short or long term ?
How to proceed when selling a bike equipped with the HOOT Bike Tracker ?
Do I have to pay a subscription and if so, what is the price ?
Order - Delivery
3
Is the HOOT Bike Tracker delivered complete ?
Is the tracker activated when it’s received ?
How does the order and delivery work ?
Mounting - Services
3
What is the typical performance of the shop ?
Do I need to install the HOOT TRACKER mobile app ?
Why a tracker in the pivot ?
Payment - Warranty
2
What is the payment deadline ?
How’s the warranty going ?
HOOT mobile app
1
HOOT TRACKER mobile app
Partnership - Events
2
Do you make sponsorship ?
Is it possible to organise an event ?
Services - International
2
Do you offer other services with the purchase of HOOT Bike Tracker ?
Are you present internationally ?
FAQs - OEM
HOOT company
3
HOOT
HOOT technology developed and manufactured in France
HOOT in the world
Delivery channels
3
And for the OEM ?
Who manages the support ?
What is the interest for brands to mut trackers ?
Development - Manufacturing
5
Can we have the pivot tracker in OEM format delivery ?
What is the minimum order in OEM format ?
Do you offer custom solutions for OEM ?
What are your manufacturing capacities ?
Is your product up to standard ?
eSIM card
6
Is there an eSIM card ?
Is the subscription included ?
Who pays for it ?
When does the subscription start ?
Can we collect payment for subscriptions ?
See all 6 articles
Order - Delivery
6
Is the HOOT Bike Tracker delivered complete ?
Is the tracker activated ?
Trackers are made to order ?
What is the delivery time ?
What is the payment deadline ?
See all 6 articles
Mounting - Services
1
Is the mounting fast ?
HOOT TRACKER mobile app
2
Do you propose white label for the mobile app ?
Can you connect to our apps ?
Our videos
All our videos
1
All of our videos
Introducing the HOOT Bike GPS Tracker
1
Our HOOT GPS Tracker
Unboxing HOOT Bike GPS Tracker
1
The box package of HOOT Bike GPS Tracker
HOOT Bike Tracker mounting
2
Mounting on Carbon fork pivot
Mounting on Aluminium pivot